Shipping Policy

 


Items that are in stock will be shipped within 7 days of purchase. The exact shipping time depends on the carrier and your location.


You will receive a tracking number once your order has been shipped, so you can monitor its progress.

Import Taxes and Duties
: Buyers are responsible for all import taxes, customs duties, and any other fees imposed by the destination country.
 

Local Pickup in Berlin: If you prefer to pick up your order in person, you can select the Self Pickup option at checkout. Please contact me at to arrange a convenient pickup date and time.

Pickup Address:

Scheiblerstr 29, 12437 Berlin, Germany
(S Baumschulenweg, Berlin Treptow)
 

Returns & Refunds

Each piece is handmade with care, so I generally don’t accept returns. However, under German and EU law, you have the right to withdraw from your purchase within 14 days of receiving it, as long as the item is in its original condition and packaging.


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Exemptions: Custom-made or personalized items, such as those specifically created for you, are not eligible for return.

If there’s a problem with your order—like if it arrives damaged or something’s not right—please contact me within 14 days of receiving it. We’ll talk it through and see if a return, exchange, or refund makes sense.

Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
 Refunds will be processed within 14 days after receiving the returned item.

 

For any questions or issues, just reach out at weberdenise@live.com.